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Car rental 'key facts' launched
6
October 2010
Rental
companies are being urged to issue customers with a new,
easy-to-read
‘key facts’ document that
explains the terms and conditions associated with renting a car.
The
guide has been produced by the British Vehicle Rental and Leasing Association
in conjunction with its members, which include major rental companies such as
Hertz, Avis and Europcar, as well as small, family-owned operators. The new ‘Key
facts about your rental’ document tells customers where they stand on issues including
fuel, mileage, insurance, damage, late returns and traffic fines and what they
should expect from the rental company.
The
fact sheet was produced in response to a Consumer Summit held earlier this year
by the European Commission. Following the summit, the Commission called on the
car rental industry to provide consumers with more user-friendly information summarising
key contractual terms.
The
BVRLA is now encouraging its members to use the document as part of the pre-rental
process to help make consumers better informed about the key requirements and
obligations associated with renting a car.
“Car
rental is good value and can be booked in a matter of minutes over the internet
or over the phone,” said BVRLA chief executive, John Lewis.
“However,
customers need to bear in mind that they are renting an expensive and often powerful
piece of equipment and that there are terms and conditions involved.
“If
we, as an industry, can make these clear at a pre-booking stage or before taking
possession of the vehicle, we should be able to reduce the number of misunderstandings
or disputes that occur further down the line.”
Download
the BVRLA Key Facts Document Here 
The
free Adobe Acrobat Reader is available to download direct from Adobe by following
the link to read this information
